Ali Arc Industries Returns Policy
At Ali Arc Industries we make every effort to ensure we supply exactly what you require; on very rare occasions an error may occur.
In the instance that Ali Arc is the party at fault, we will naturally accept these goods for credit or exchange, provided the return is arranged within seven days of delivery.
Where the fault lies with the customer, we will accept goods for credit, provided goods were not manufactured as a "one-off".
Please note:
A 10% re-stocking fee will be deducted from the value of the credit.
Original freight cost will not be credited.
Procedure for Returning Products
Prior to returning goods to Ali Arc, please ensure the following steps are carried out:
- Ring Ali Arc on our Freephone 0800 4 BULLBARS
(0800 428 55 22 77) to advise our sales team of the problem.
- If the problem is due to customer error, and Ali Arc is satisfied that the return of product does not compromise our Returns Policy, simply arrange to freight the product to:
Ali Arc Industries
449 Heads Road
Wanganui
- If the problem is due to Ali Arc's error, we will arrange to have the product collected from your premises.Once the product is returned to our factory, Ali Arc will evaluate the problem and notify you of the intended action/remedy.
In both instances, please:
- Ensure a copy of the packing slip or invoice is attached to product.
- Ensure product is wrapped sufficiently to prevent freight damage.
Freight Damage
While we make every effort to ensure product leaves our factory in perfect condition, occasionally freight damage can occur - meaning product is not in perfect condition when you receive it. Regrettably this is out of our control.
This is why we stress to all our customers that product must be checked prior to signing the consignment note. Once the consignment note has been signed clean, Ali Arc can not lodge a claim with the freight company. While we will do our best to work with the customer to find an acceptable outcome, Ali Arc can not guarantee that this will happen.